Two people call customer service at the same time to complain about the same thing. One waits a few seconds before a representative gets on the line. The other stays on hold. Why the difference?
When an airline says no smoking on the flight, you better believe they mean it.
An EasyJet passenger traveling from Italy to England was greeted in Liverpool by police after sneaking a smoke in the lavatory and “putting the whole plane in danger,” the Liverpool Echo reports
On arrival in Christchurch a health check was requested for a passenger, a statement from the airline said.
JetBlue started this round of bag fee hikes and United and Delta followed. American took a tiny bit longer, but bowed to the inevitable.
More European destinations for AirBridgeCargo’s customers with introduction of twice-weekly Budapest services
Both Tuesday and Saturday flights will guarantee up to 139 tonnes of available capacity, covering the entire cargo catchment area of Budapest, as well as Central and Eastern Europe, and guaranteeing expertise in transportation of all types of cargo.
Air India will make new changes like renovated ‘Maharaja’ business class seats, new cuisines and uniforms for the crew which have a subtle western touch.
Increasing adoption of in-flight entertainment and connectivity systems by airlines and private aircraft operators will drive annual service revenues from an estimated $3.7 billion in 2018 to over $8.4 billion by 2023, according to a new study by Juniper Research.
The ice cream, branded Emperor, is made in-house by Emirates Flight Catering (EKFC) and the airline expects to serve two million cups of ice cream to its customers over the next 3 months.
Be sure to read the fine print on the airline’s website to check the specific “upgrades” you’ve paid extra for. A bit of extra legroom is all you get when booking “Economy Plus” on United, “Main cabin Extra” on American or “Comfort +” on Delta. Eyeballs out, please.
Planes are rarely forced to land except in extreme circumstances, like engine failure and broken windows. But now, we can add “poor hygiene” to the list. Last Tuesday, a Transavia Airlines flight from Las Palmas to Amsterdam was forced to make an emergency landing because of a passenger’s extreme body odor.
After several years of hearing about Spirit Airline’s notorious reputation, I bit the bullet and decided to fly from New York to Texas on the “budget” flight.
Star has rolled out the early stages of the DSP; it demonstrated a functionality during the media briefing that would allow a customer booking connecting flights through one member to make a seat selection on another member’s flight. “We need to understand how we can leverage technology, particularly digital technology, to help the customer experience,” Goh said.
The airline’s Skywards scheme has been overhauled with its new My Family offering, meaning parents can use miles to perk up their children’s flying experience.
Top executives of Delta and United both said Wednesday that, for the moment, the quality of Wi-Fi communication at major airlines is not high.
Two of the three Cuban women pulled alive from the wreckage of a plane crash that killed 110 people are fighting for their lives in hospital, doctors said Monday.
Airlines’ social media mentions are usually full of travelers’ frequent frustrations: a downgrade, a missed connection, a refund.
Recently, the airlines also added Chaayos masala tea on flights which is a blend of Assam tea, dried ginger, cardamom, cinnamon, black pepper and cloves.
One of Nigeria’s leading airlines, Dana Air, has introduced another customer-centric initiative designed to gift its guests with some ‘cash back’ on every booking.
Air France-KLM’s board is due to meet next week to appoint an interim transition team to succeed Janaillac, who lasted less than two years in the job.
Disney Consumer Products has teamed up with Alaska Airlines for a special edition plane that celebrates the release of Disney and Pixar’s’ film Incredibles 2.
American Airlines is adding exciting new benefits to its credit card — and it’s increasing the sign-up bonus for a limited time
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Thai Airways says it has reimbursed a passenger charged extra for having a long
surname, a media report says.
Air Canada Customers at Pearson Airport have been waiting in long lines all Friday morning due to a problem with the self-check-in kiosks.
On Tuesday tonight, Virgin America’s last ever flight departed, marking the end of an era for Richard Branson’s San Francisco-based startup carrier. VX1948 is the airline’s last revenue departure, from San Francisco International Airport (SFO) at 9:32 p.m. marking the last departure for the carrier. Around 11:01 p.m. the flight arrived in Los Angeles.
I took a 15-hour nonstop flight to India on the country’s national airline — here’s what it was like
Air India, India’s debt-ridden, flailing national carrier is one of the two airlines that flies nonstop to India from the US.
Are you an aviation enthusiast? Are you a fan of TWA? Does the year 1962 have a special meaning to you? If so you may want to make your way to John F. Kennedy Airport sometime in 2019 and pay a visit to the TWA Hotel now under construction at the former TWA Flight Center.
Sun Country, based in Eagan, Minnesota, said the flights from Los Cabos and Mazatlan that were canceled Saturday were the last of the season. Sun Country spokeswoman Kelsey Dodson-Smith said the airline couldn’t send another plane to collect the stranded passengers because it would mean canceling other flights to other destinations, The Star Tribune reported.
Air Service Basel has had a productive week serving the needs of Baselworld’s niche clientele with high-end services and efficient support. Despite the show’s scale-down this year, focusing on quality of products over quantity, the FBO served nearly 60% more traffic than in 2017.
In addition, Air New Zealand said all of its customers traveling on Virgin Australia-operated flights after Oct. 27 will be rebooked on Air New Zealand aircraft. More details are expected to be announced regarding aspects such as frequent flyer programs and lounge access.
The AirAsia India scheme is a limited offer and can be availed if booked in advance.
I missed the LA-to-Quito flight because of flight delays outside of our control, which screwed up the Galapagos flight. I canceled the flight ahead of time and attempted to reschedule for a fee of $201. I received four new e-tickets from Mytrip with flight information for a flight with Ecuador’s national airline, Tame, confirming the rescheduling. But two days later, when I arrived at 7 a.m. for our 9 a.m. departure, an airline representative told me I wasn’t “on the manifest.” It turns out my reservation had been canceled. I bought tickets with another airline for the next flight out, five hours later, for an additional $1,100.
Passengers will enjoy many improvements with the 787 families such as the largest windows of any jet, air that is cleaner, more humid and at a higher pressure for greater comfort, large overhead bins with room for more baggage, soothing LED lighting and technology that senses and counters turbulence for a smoother ride.
Estonia’s national airline Nordica transported 125,000 passengers in the 2018 first quarter, up 17% compared to the year-ago quarter. The state-owned carrier said that—based on strong ticket sales for summer destinations—further growth is expected.
The airline also plans to use the larger Dreamliner on longer flights to destinations including the US. Currently it operates the smaller 787-800 and Airbus A350s on flights to Europe.
Norwegian must bring down costs if it is to make its business model successful, according to Davy — as the airline announced it was scaling back a number of transatlantic services to the US East Coast, including from Cork.
Virgin America is, and always has been, unlike any other airline in the United States. They offer a degree of luxury overtakes any of the other American competition, while keeping prices affordable.
I flew from New York City to Milan on Emirates in business class for a business trip.
Tickets for this flight usually start at around $5000.
The price of the ticket includes a ride to the airport and champagne and snacks in the airline’s lounge before boarding.
Business and first class passengers get to sit a level above economy passengers, which made boarding much better than usual.
While I was in the air, I enjoyed fancy meals and cocktails, a full bed, and great entertainment.
Thai Airways has come up with a plan to install seatbelt airbags in business class cabins on its new 787 Dreamliner jets.
The move is good news for nervous flyers, but it’s bad news for those carrying some extra weight around their waists — because they simply won’t fit.